General YouVue Questions: Uploading and Making Videos: Embedding and Sharing Videos: Privacy, Policy and Copyright Issues: Troubleshooting:

General YouVue Questions:
  • How do I download videos?
    While we do not support downloading, you can save videos in your favorites for future viewing. Simply click the 'add to favorites' button that is shown below a video when it's playing.
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  • What are tags?
    Tags are basically keywords that describe your videos. Like, if you have a surfing video, you might choose to tag it with 'surfing,' 'water' and 'waves.' Other users that enjoy watching surfing videos can then search for 'surfing' and your video will pop up in their search results.
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  • How do I remove a video?
    To remove one of your videos, simply go to http://www.YouVue.com/my_videos Click on the 'remove video' button next to the video you'd like to remove.
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  • How do I change my password?
    To change your password:
    1. login to your YouVue account
    2. click on the 'my profile' link under the 'Home' tab
    3. change the 2 password fields on this page under 'account information'
    4. click the 'update profile' button at the bottom of the page
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  • How do I clear my search history on YouVue?
    YouVue doesn't save your searches but your browser might be. If If you are seeing your previous search terms displayed in the search field, you might need to clear the search history in your browser.
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Uploading and Making Videos:
  • How do I make a video?
    For starters you'll need to have a digital camera or some way to create and capture the movies somehow. Then, once you have created a movie of your own you can edit it or add music. We encourage you to edit your videos with software such as Windows MovieMaker (included with every Windows installation), or Apple iMovie. Using these programs you can easily edit your videos, add soundtracks, etc.
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  • What is this .MSWMM file? How do I create a movie with Windows Movie Maker?
    A .MSWMM file is a Windows Movie Maker Project file. By saving the project, it allows you to return to the movide and make modifications at a later time. However, if you're satisfied with the movie and would like to upload and share the result through YouVue, you will need to choose the "Save Movie File" option under the "File" menu (which is different from "Save Project" that creates the .MSWMM file).
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  • What kind of videos can I upload?
    We accept any type of video content as long as it does not contain:
    • Pornography or obscene material
    • Copyrighted content (unless you own all the necessary rights)
    • Hate or graphically violent acts
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  • How long will my video take to upload?
    Depending on your connection speed and the size of the video, it can take anywhere from a few minutes to several hours to upload a video. Generally, if you have a high speed internet connection you can expect the upload to take somewhere between 1-5mins for every 1MB, so if your video is 20MB it will probably take between 20 minutes - 1 hour to upload; however, the experience is different for every user because of the variation in connection speeds.
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  • How can I improve my videos?
    We encourage you to edit your videos with software such as Windows MovieMaker (included with every Windows installation), or Apple iMovie. Using these programs you can easily edit your videos, add soundtracks, etc.
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  • Is there a limit to how much I can upload?
    The only limit is 100MB per video. We don't have any limit for the number of videos you upload, and we don't foresee adding a ceiling anytime in the future. So, get crankin' and upload as many videos as you'd like - its more content for the YouVue community to enjoy!
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Embedding and Sharing Videos:
  • Can I make my embedded videos autoplay?
    Yes, you can autoplay movies!

    You know how there's that embeddable source that's shown at the bottom of every video, like:

    <object width="425" height="350"><param name="movie" value="http://www.YouVue.com/v/OdT9z-JjtJk"></param><embed src="http://www.YouVue.com/v/OdT9z-JjtJk" type="application/x-shockwave-flash" width="425" height="350"></embed></object>

    Basically, if you append &autoplay=1 so it looks like this:
    <object width="425" height="350"><param name="movie" value="http://www.YouVue.com/v/OdT9z-JjtJk&autoplay=1"></param><embed src="http://www.YouVue.com/v/OdT9z-JjtJk&autoplay=1" type="application/x-shockwave-flash" width="425" height="350"></embed></object>

    That should make the video automatically start playing.
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Privacy, Policy and Copyright Issues:
  • What is your policy on copyright infringement?
    YouVue respects the rights of copyright holders and publishers and is only accepting video uploads from persons who hold all necessary rights to the uploaded material. Our policy is to respond to any notices of alleged infringement that comply with the Digital Millennium Copyright Act (DMCA). If we receive a notice or otherwise have reason to believe that content you submitted infringes another party's copyright, your account may be terminated and the video removed from YouVue.
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  • How can I prevent other users from seeing my email address?
    Rest assured, YouVue never displays your personal email address, nor is your email address ever displayed when another user sends you a message through the site. The only personal information a user will see about you is what you post on your profile page, as well as the public videos you upload.
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  • How do I report copyright infringement?
    If you believe that someone else has uploaded your copyrighted content without your permission, we encourage you to contact that person in order to resolve any differences with them directly. You can also contact our support team instructions on how to submit a copyright infringement notice to YouVue.
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  • What are you doing to prevent content that violates your policies from appearing in YouVue?
    Although we try our best to detect and remove videos that violate our policy guidelines, our review process is primarily focused on removing adult content or obvious copyright violations, and is not bulletproof. However, we encourage our viewers to notify us when they discover policy violations or copyright issues -- we have a process for reviewing reported policy violations, and respond to reported copyright violations under the Digital Millennium Copyright Act.
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Troubleshooting:
  • I can't hear the audio when I'm watching a video, why?
    To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the Video Viewer:

    • Macromedia Flash Player 7.0+ plug-in
    • Windows 2000 or higher with latest updates installed
    • Mac OS X 10.3 or higher
    • Firefox 1.1+, IE 5.0+, or Safari 1.0+
    • Broadband connection with 500+ Kbps

    If your system meets all the requirements, but the Video Viewer still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos.
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  • My video is taking forever to upload. Is something wrong?
    Depending on your connection speed and the size of the video, it can take anywhere from a few minutes to several hours to upload a video. Generally, if you have a high speed internet connection you can expect the upload to take somewhere between 1-5mins for every 1MB, so if your video is 20MB it will probably take between 20 minutes - 1 hour to upload; however, the experience is different for every user because of the variation in connection speeds.
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